Serwer terminali Winflector - alternatywa dla aplikacji Zdalny Pulpit, Citrix XenApp

Forum > Product technical support > cannot access mapped folders under C:\WfMount

Autor: John
Data: 2018-12-12 07:55:23

 

Once a user has logged in to the remote Winflector Server, the user cannot transfer files from client to server and vice versa.

in the attached screenshot, the user (an admin with sole access to the command prompt app) is able to list the directories / folders under C:WfMount , but cannot navigate to any of them (e.g., cd J hangs).

 

the same admin user with access to a home-grown "file explorer" type app cannot access the folders under C:WfMount also, therefore unable to do any file transfer type activities.

 

please advise how to troubleshoot /  "debug" the situation. Server has Enable Client FileSystem Mapping checked and we've restarted server to no avail.

 

If we turn on Enable Debugging, would that help?  What files should we examine if we do so?

 

Thanks for helping!

 

SystemInfo:  Winflector version 3.9.6.4 and Windows 10 Pro 64bit winver 1809

Also, all other users using apps that access files in the server only (including mapped drives on the server only) are fine 

 

UPDATE:  we've uninstalled and reinstalled winflector server, but the problem persists

ALSO, the hanging problem started coincidentally right after a Windows 10 update, so we were wondering if the Windows Update might have impacted Winflector.   But we don't know what to do at this point.

Autor: luis.juarez
Data: 2018-12-12 17:39:14

I'm having the same problem with a Windows app. When the user try to save a file to the local system file winflector hang.

 

Anyone has a clue on how to fix this?

Autor: Mirek (staff)
Data: 2018-12-13 14:09:38

Hi,

The latest Windows update caused problems with remote files management. We are currently working on solving the problem. I hope the solution will be available soon.

Regards,

OTC Team

Autor: Mirek (staff)
Data: 2018-12-13 16:45:54

The fix is ready! Please go to 'Support/Fixes and patches' page on our web site and click on the latest patch.

Autor: John
Data: 2018-12-14 02:25:04

thank you!

Autor: luis.juarez
Data: 2018-12-14 06:10:30

Thanks Mirek, it worked perfectly for me.

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