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Forum > Product technical support > Running client from Mac

Autor: Harro
Data: 2018-08-17 16:32:26

Whenever I try to connect to the server taskgated intercepts the process. I can select the shared applications but when I try to connect nothing happens.

Does the client need to be signed on the system?

Or does SIP (System Integrity Protection) has to be disabled for Winflector client to connect?

Connecting with the HTML5 client (Safari) does work.

The log on the server doesn't mention anything about a connection being setup.

The log on the client (~/Llibrary/Application Support/com.winflector.guiclient/MacOS/logs) does mention one error right after installing and connecting for the first time (first line):

[MCWFC v1000 |W32] 2018.08.17 15:15:54: ERR:01002, INFO:00002, [main] "Cannot open 'runsclnk.mc' (VTM pointer) file."

[VTWFC v1120 |L64] 2018.08.17 15:16:07: INFO:0033224079, "File:'deutsch.lng' downloaded and updated"

[VTWFC v1120 |L64] 2018.08.17 15:16:08: INFO:3251110466, "File:'gte' downloaded and updated"

[VTWFC v1120 |L64] 2018.08.17 15:16:08: INFO:2570972724, "File:'gte_0.png' downloaded and updated"

[VTWFC v1120 |L64] 2018.08.17 15:16:08: INFO:0010220746, "File:'italiano.lng' downloaded and updated"

[VTWFC v1120 |L64] 2018.08.17 15:16:09: INFO:2878788505, "File:'libtrmcrypto.so' downloaded and updated"

[VTWFC v1120 |L64] 2018.08.17 15:16:09: INFO:0005897878, "File:'nederlands.lng' downloaded and updated"

[VTWFC v1120 |L64] 2018.08.17 15:16:09: INFO:0011072947, "File:'polski.lng' downloaded and updated"

[GTE   v3960 |L64] 2018.08.17 15:16:11: -1: username: 1609f :GTE ver 3.9.6.0  started

[GTE   v3960 |L64] 2018.08.17 15:27:29: -1: username: 16155 :GTE ver 3.9.6.0  started

[GTE   v3960 |L64] 2018.08.17 15:34:10: -1: username: 161be :GTE ver 3.9.6.0  started

I have also tried the previous mac client, same problem there.

OSX 10.13.6

 

Thanks in advance.
Autor: Mirek (staff)
Data: 2018-08-20 13:49:18

Hi,

If you have logs from the client machine (tcllog.txt) please send it to support@winflector.com together with the server logs (applogs folder). Remember, that DMG must be present while running client software. You cannot remove it after installing.

Regards,

Mirek
Autor: rl (staff, linux)
Data: 2018-08-31 14:09:00

Harro, please try the newest version 3.9.6.3 which has been released yesterday. We had similar reports from other users and we have found and fixed the issue.
Autor: Harro
Data: 2018-09-01 09:40:04

Ri,

Thanks, in the meantime I found a workaround in version 3.9.6.3 by double pressing the "Run Application" button.

Now in version 3.9.6.3 after deleting the ~/Library/Application Support/com.winflector.guiclient/MacOS directory the issue is fixed.

Thanks again.
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