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Forum > Product technical support > Active Window Keeps Getting Minimized

Autor: Mark
Data: 2014-04-15 08:21:55

Hi,

We have installed Winflector 3.5.8.2 on MS Windows 7 Professional desktops.

We notice that the *active* "reflected" window often gets minimized, especially during a file save operation in Adobe Acrobat.

Is this a known issue, and is there any workaround?

Mark

 

Autor: Bozena (staff)
Data: 2014-04-15 13:20:21

Please send us the exact description how to get this behaviour (here or to support@winflector.com). Please specify the version of Acrobat.

Autor: Mark
Data: 2014-04-17 04:41:34

We are using Adobe Acrobat Professional 8.0

The issue was observed during a file save operation ... unfortunately it appears to be intermittent, and not restricted to only this application.

We are monitoring the situation and will update you when we are able to recreate the issue at our end.

Autor: Mark
Data: 2014-04-22 04:14:05

We have managed to re-create the issue ... it is not so much the active window getting minimised, but rather a "loss of focus" ... causing an underlying window to overlay the *active* one.

To demonstrate this behaviour we start an instance of Windows Explorer, and then fire up Adobe Acrobat Professional 8.0 (via Winflector Client 3.5.8.2) ... saving an open document causes Windows Explorer to "cover" the active Acrobat session.

The Winflector Server is running on MS Windows 7 Professional 64-bit system, while the Client is running on MS Windows 7 Professional 32-bit system. This behaviour is not limited to Acrobat and is observed in other applications as well.

A video screen grab of this behaviour can be viewed at <http://www.youtube.com/watch?v=DmQDqMngVq8>

Autor: Mark
Data: 2014-04-24 13:15:47

Have you been able to re-create the aforesaid issue highlighted?

Appreciate your update.

Autor: Bozena (staff)
Data: 2014-04-24 16:01:21

Thank you very much for the detailed description. We have reproduced this problem, but it is not fixed yet.

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